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We’ve updating our Privacy Policy on July 6, 2018. You can learn about the latest change here.

Your Circle privacy policy

This is our updated Privacy Policy going into effect on May 28, 2018.

Your privacy is critically important to us. At Curiosity IO, LLC-the company that owns Your Circle (“Team”, “Your Circle”, “Curiosity IO”, “Curiosity IO, LLC”, “we”, “our”)-, we have a few fundamental principles:

Below is our Privacy Policy, which incorporates and clarifies these principles.

Who We Are and What This Policy Covers

We are a group of people who believe in peer-to-peer emotional support. We love connecting people together to form new relationships. Our mission is to change the way emotional support is obtained when life sucks, to help build a trustworthy world, and to change the way mobile app businesses work.

This Privacy Policy applies to information that we collect about you when you use:

Throughout this Privacy Policy we’ll refer to our website, mobile applications and other products and services collectively as “Services.” And if you’d like to learn more about which Your Circle company is the controller of information about you, take a look at the section below on Controllers and Responsible Companies.

Please note that this Privacy Policy does not apply to any of our products or services that have a separate privacy policy.

Below we explain how we collect, use, and share information about you, along with the choices that you have with respect to that information.

Creative Commons Sharealike License

We’ve decided to make this Privacy Policy available under a Creative Commons Sharealike license. You can grab a copy of this Privacy Policy and other legal documents on Github. You’re more than welcome to copy it, adapt it, and repurpose it for your own use. Just make sure to revise the language so that your policy reflects your actual practices. Also, if you do use the policy we’d appreciate a credit and link to Your Circle somewhere on your site. Also, big thank you to Automattic for the original version of the document that this privacy policy came from.

Information We Collect

We only collect information about you if we have a reason to do so. For example, to provide our Services, to communicate with you, or to make our Services better for you.

We collect information: if and when you provide information to us, and automatically through operating our Services. Let’s go over the information that we collect.

Information You Provide to Us

It’s probably no surprise that we collect information that you provide to us. The amount and type of information depends on the context and how we use the information. Here are some examples:

Information We Collect Automatically

We also collect some information automatically:

How And Why We Use Information

Purposes for Using Information

We use information about you as mentioned above and for the purposes listed below:

Legal Bases for Collecting and Using Information

A note here for those in the European Union about our legal grounds for processing information about you under EU data protection laws, which is that our use of your information is based on the grounds that:

(1) The use is necessary in order to fulfill our commitments to you under our Terms of Service or other agreements with you or is necessary to administer your account–for example, in order to enable access to our website on your device or charge you for a paid plan; or

(2) The use is necessary for compliance with a legal obligation; or

(3) The use is necessary in order to protect your vital interests or those of another person; or

(4) We have a legitimate interest in using your information–for example, to provide and update our Services, to improve our Services so that we can offer you an even better user experience, to safeguard our Services, to communicate with you, and better understand user retention and attrition, to monitor and prevent any problems with our Services, and to personalize your experience; or

(5) You have given us your consent–for example before we place certain cookies on your device and access and analyze them later on, as described in this policy.

Sharing Information

How We Share Information

We do not sell our Users private personal information. None of your information will be sold, ever.

We share information about you in the limited circumstances spelled out below and with appropriate safeguards on your privacy:

Information Shared Publicly

Everything that you do with our Services is shared only with our Team and the Users of your Support Group you are matched with. None of your information is shared publicly.

How Long We Keep Information

We feel that it is important that your information is permanently deleted after it is no longer needed. Below is the policy for your data:

The answers to your bio questions are stored in a Google Sheet and Typeform database. By answering the bio questions, you are accepting the privacy policies of Google Drive and Typeform.

Chat messages are stored in a database maintained by our Team and is located in New York, United States by Digital Ocean and database backups stored in Oregon by Amazon AWS. By using our Services, you are accepting the privacy policies of Digital Ocean and AWS.

Analytics information is stored using Google Analytics for Firebase. By using our Services, you are accepting the privacy policy of Firebase by Google.

Customer support requests are received by email and stored in a G Suite email address. By contacting our Team, you are accepting the privacy policies of G Suite.

Advertisements

While using our Services, we have the option of showing you goods and services of non-profit organizations as advertisements. Non-profit organizations have the right to advertise their goods and services through our Services to provide more options for you to receive help.

We have the option of promoting the goods and services of non-profit organizations to you depending on your personally identifiable information through your bio question answers. For example, if a non-profit organization has a scholarship available for high school students, we have the option of promoting the scholarship to Users between the ages of 16 and 19. This information is analyzed by our team only and is never shared with a non-profit organization, ever.

No information is shared to non-profit organizations, ever. Learn more about how none of your information is ever sold in the Sharing Information section.

Security

While no online service is 100% secure, we work very hard to protect information about you against unauthorized access, use, alteration, or destruction, and take reasonable measures to do so, such as monitoring our Services for potential vulnerabilities and attacks.

We keep our systems and software up-to-date with the latest security patches, test our software against unauthorized access, store sensitive information encrypted, contact you in the event of a security breach, and store backups of our database.

Choices

You have several choices available when it comes to information about you:

Your Rights

If you are located in certain countries, including those that fall under the scope of the European General Data Protection Regulation (AKA the “GDPR”), data protection laws give you rights with respect to your personal data, subject to any exemptions provided by the law, including the rights to:

You can access, correct, or delete your personal data by contacting us. We will respond to you and delete your information that we are able to described in How Long We Keep Information above within 72 hours of notifying you we will delete your information.

EU individuals also have the right to make a complaint to a government supervisory authority.

Controllers and Responsible Companies

Your Circle’s Services are worldwide. Curiosity IO, LLC is the controller of personal information, which means that they are the company responsible for processing that information, based on the particular service and the location of the individual using our Services.

Depending on the Services you use, more than one company may be the controller of your personal data. Generally, the “controller” is the Curiosity IO, LLC company that entered into the contract with you under the Terms of Service for the the product or service you use.

Worldwide controller for Your Circle information:

Curiosity IO, LLC PO Box 2567 Cedar Rapids, IA, United States 52406

How to Reach Us

If you have a question about this Privacy Policy, or you would like to contact us about any of the rights mentioned in the Your Rights section above, please contact us.

Other Things You Should Know

Transferring Information

Because Your Circle’s Services are offered worldwide, the information about you that we process when you use the Services in the EU may be used, stored, and/or accessed by individuals operating outside the European Economic Area (EEA) who work for us, other members of our group of companies, or third party data processors. This is required for the purposes listed in the How and Why We Use Information section above. When providing information about you to entities outside the EEA, we will take appropriate measures to ensure that the recipient protects your personal information adequately in accordance with this Privacy Policy as required by applicable law. These measures include:

You can ask us for more information about the steps we take to protect your personal information when transferring it from the EU.

Children

We do not knowingly solicit data from or market to children under the age of 16 with our Services. If a parent or guardian becomes aware that their child has provided us with information without their consent, they should contact us. We will delete such information as described in How Long We Keep Information above.

You must be at least 16 years of age to use our Services. We are not responsible for Users who lie about their age.

Privacy Policy Changes

Although most changes are likely to be minor, Your Circle may change its Privacy Policy from time to time. Your Circle encourages visitors to frequently check this page for any changes to its Privacy Policy. If we make changes, we will notify you by revising the change log below, and, in some cases, we may provide additional notice (such as adding a statement to our homepage or the Your Circle Blog, or sending you a notification through email). Your further use of the Services after a change to our Privacy Policy will be subject to the updated policy.

That’s it! Thanks for reading.


Changelog

Generic, non-personally identifiable reports are shared with non-profits. - 2018-07-06

More details about this update can be found in this blog post.

Changed

Add more privacy to users. Be more clear. - 2018-05-28

More details about this update can be found in this blog post.

Added

Changed

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